Network servers are the most critical component of your IT system. A PC or server failure can result in loss of critical data, no email and a loss of productivity that will affect your bottom line. At Kode Host, we have over 15 years experience in supporting business critical servers, when you have a problem our support technicians are available to get you up and running again as quickly as possible.

Unlimited telephone support, you can call our service desk whenever you have a problem, no Baht/min phone calls, no limits on the number of calls you have placed.

User Support, with Complete Desktop your users can call us directly when they have a problem so we can deliver support as it is needed. 

On-Site support; our field service engineers can be on-site to provide full hardware and server support whenever they are needed. We have over 15 years experience in delivering service to business critical IT equipment.

Hardware maintenance; Both Complete Server and Complete Desktop provide full parts and labour cover for any hardware failure backed by a response driven SLA and available up to 24 hours a day seven days a week.

Remote support; our remote diagnostics can be used to guide a user through a problem, download a patch or fix, download the latest drivers or gather more detailed diagnostic information

Computerised Call Management, our call management system allows us to monitor all aspects of our service to you, ensuring that we meet all our performance targets for elements such as call rates, fix times, response times, and time to resolve the problem. Detailed service reviews give you complete feedback on how well we are performing.

Access to Microsoft qualified MCSE, the service desk is manned by qualified Microsoft support technicians who are trained to provide the fastest available fix for you. As an Investor in People organisation we continually invest in training and development.

Support for all Microsoft Servers and Desktops, as a Microsoft Partner we can access the latest support information available including patches, fixes and knowledge base articles, as well as Microsoft TechNet